Terms and Conditions

• “Company,” “We,” “Us,” “Our” refers to Shell We Clean LTD.
• “Client,” “You,” “Your” refers to the person, firm, or company engaging the Company’s services.
• “Service” refers to the cleaning service provided by Shell We Clean LTD as specified in the agreed-upon quote or booking confirmation.
• “Property” refers to the premises where the Service is to be performed.

2.1. Any quote is valid for 30 days from the date of issue.

2.2. By confirming your booking, providing payment details, or allowing our team to commence work, you acknowledge and agree to these Terms and Conditions.

3.1. The Service to be performed will be detailed in your quote or booking confirmation. This will specify the type of clean (e.g., standard, deep, end-of-tenancy, carpet), the areas to be cleaned (e.g., number of bedrooms, bathrooms, reception rooms), and frequency (e.g., weekly, bi-weekly, monthly, one-off).

3.2. Any additional services requested outside the agreed scope on the day of service will incur extra charges, which must be agreed upon by the Client and the Company’s representative before commencement.

3.3. Stain Removal (for carpet/upholstery cleaning): While we use professional techniques and products, the complete removal of all stains cannot be guaranteed. The success of stain removal depends on factors such as the type of stain, its age, the type of fibre, and any previous attempts to remove the stain. We will make every reasonable effort to minimise or remove stains.

3.4. End-of-Tenancy & Deep Cleans: These services are comprehensive but generally exclude specialist cleaning of appliances (e.g., inside ovens, inside fridges/freezers), external window cleaning (beyond ground floor or safely accessible interiors), wall washing, upholstery cleaning, removal of mould/mildew that has permanently stained surfaces, or removal of heavy rubbish/hazardous materials unless explicitly quoted for.

4.1. The price for the Service is as stated in your quote or booking confirmation. All prices are quoted in GBP (£).

4.2. Initial/First Clean: For recurring services, the initial clean may be quoted at a higher rate than subsequent cleans. This is due to the additional time and effort required to bring the property to our maintenance standard. Subsequent cleans will then be charged at the agreed recurring rate.

4.3. Payment Terms: Payment is due upon completion of the service or receipt of invoice. For recurring services, payment is due after each clean or on the first day of each month for all cleans that month.

4.4. We accept payment by bank transfer, credit/debit card or cash. Details will be provided on your invoice.

4.5. Late Payment: Shell We Clean LTD reserves the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate from the due date. We may also charge reasonable costs incurred in recovering overdue amounts.

4.6. Pricing Adjustments: For recurring services, we reserve the right to review and adjust our prices annually or as necessary due to changes in operational costs. Clients will be given at least 30 days written notice of any price changes.

5.1. Client Cancellations/Rescheduling: 

• For one-off services: A minimum of 48 hours notice is required for cancellation or rescheduling. Cancellations with less than 48 hours notice may incur a cancellation fee of 20% of the service cost.
• For recurring services: A minimum of 24 hours notice is required for cancellation or rescheduling of a regular clean. Cancellations with less than 24 hours notice may incur the full cost of the scheduled clean.

5.2. Company Cancellations/Rescheduling: In the unlikely event that Shell We Clean LTD needs to cancel or reschedule a service due to unforeseen circumstances (e.g., staff illness, equipment failure), we will endeavour to give as much notice as possible and reschedule at your earliest convenience.

6.1. The Client must provide safe and unobstructed access to the Property at the scheduled time of service. Failure to do so may result in the clean being aborted and a cancellation fee being applied.

6.2. The Client must ensure there is adequate electricity, hot water, and reasonable lighting available for our team to perform the Service.

6.3. The Client must inform the Company if there are any hazards, dangerous pets, or security systems in the Property that we should be aware of.

7.1. The Client is responsible for securing/removing any valuables, fragile items, or personal effects from the areas to be cleaned prior to our arrival.

7.2. The Client is responsible for informing us of any surfaces that require specific cleaning methods or products due to their delicate nature.

7.3. For recurring cleans, the Client should ensure that areas to be cleaned are reasonably clutter-free to allow our team to perform effectively. Excessive clutter may result in additional time or inability to clean certain areas.

8.1. Shell We Clean LTD strives for 100% Client satisfaction. If you are not entirely happy with any aspect of our Service, you must notify us within 24 hours of the service completion.

8.2. We will endeavour to rectify any genuine issues free of charge, provided the complaint is made within the specified timeframe and the area has not been disturbed since our team left.

8.3. This guarantee does not apply to damage caused by misuse of the property, pre-existing damage, or areas not covered in the agreed scope of work.

9.1. Our liability for any damage to your property is limited to the terms of service. 9.2. We are not liable for:

• Damage caused by faulty or incorrectly installed fixtures or fittings.
• Shrinkage or colour run of carpets or upholstery due to inherent issues or previous cleaning attempts.
• Damage to items that are not secured or are of an unstable nature.
• Wear and tear, discolouration, or scratches that are pre-existing.
• Damage caused by the Client’s own cleaning products or equipment.

9.3. In the event of damage, the Client must notify us within 24 hours of the service completion, providing photographic evidence where possible.

10.1. Our cleaning operatives are fully vetted and trained.

10.2. The Client agrees not to directly employ or engage any past or present Shell We Clean LTD staff for cleaning services within 12 months of their last service with the Company, without prior written consent from and agreement with Shell We Clean LTD. A placement fee may be charged if this term is breached.

11.1. Shell We Clean LTD will treat all Client information as confidential and will not disclose it to third parties unless required by law.

11.2. We will process your personal data in accordance with the UK General Data Protection Regulation (GDPR) and our Privacy Policy, available upon request.

12.1. Shell We Clean LTD shall not be liable for any delay or failure in performance of its obligations under these terms if such delay or failure is caused by acts of God, war, acts of terrorism, riots, strikes, governmental intervention, or any other cause beyond the reasonable control of the Company.

13.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland, and any disputes arising hereunder shall be subject to the exclusive jurisdiction of the Scottish courts.

14.1. Shell We Clean LTD reserves the right to update or amend these Terms and Conditions at any time. The most current version will always be available on our website or provided upon request. Continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.